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Actual Call Centre Conversations
Customer: "I've
been ringing 0800 2100 for two days and can't get Through to enquiries,
can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
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Caller: "Can you give me the telephone number for Jack ?"
Operator: "I'm sorry, sir, I don't understand who you are talking
about".
Caller: "On page 1, section 5, of the user guide it clearly
states that I need to unplug the fax machine from the
AC wall socket
and telephone Jack before cleaning. Now, can you give me the number
for Jack
?"
Operator: "I think you mean the telephone point on the wall".
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Caller: "Does your European Breakdown Policy cover me
when I
am travelling in Australia ?"
Operator: " Doesn't the product name give you a clue?"
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Caller (enquiring
about legal requirements while travelling in France
):
Caller: "If I register my car in France , do I have to change the steering
wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar
in
Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling
correct?"
Caller: "Well, it used to be called the Bargoed Fish
Bar
but the 'B' fell off".
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Then there was the caller who asked for a knitwear company in
Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven
in
Scotland ".
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On another occasion, a man making heavy breathing sounds from a
phone
box
told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the
number
on".
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Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up
menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up
until
this point?".
Customer: "Sure. You told me to write 'click' and I
wrote
'click'".
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Tech Support: "OK. In the bottom left hand side of the
screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from
there?"
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Caller: "I deleted a file from my PC last week and I have just
realised that I need it.
If I turn my system clock back two weeks will I have my
file
back again?".
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There's always one. This has got to be one of the funniest things
in a
Long time. I think this guy should have been promoted, not fired. This
is
a
True story from the Word Perfect Helpline, which was transcribed from a
Recording monitoring the customer care department. Needless to say the
Help
Desk employee was fired; however, he/she is currently suing the Word
Perfect organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee.
(Now
I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with
WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a
sudden
the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I
type."
Operator: "Are you still in WordPerfect, or did you get
out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the
screen?"
Caller: "There isn't any cursor: I told you, it won't
accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks
like
a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and
find
where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me
if
it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you
notice
that
there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there
again
and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged
securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something
and
lean way over??"
Caller: "Oh, it's not because I don't have the right
angle
it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only
light
I have is coming in from the window.
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha,
Okay,
we've got it licked now. Do you still have the boxes and manuals and
packing
stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and
pack
it up just like it was when you got it. Then take it back to the store
you
Bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do
I
tell
them??"
Operator: "Tell them you're too f%*%*%g stupid to own a
computer!!!!!"
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